Claims Adjusters, Examiners, and Investigators


Salary Median (2020)


Projected Job Growth (2019-2029)

-5.8% (decline)


What Claims Adjusters, Examiners, and Investigators Do

Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.

Other Job Titles Claims Adjusters, Examiners, and Investigators May Have

Claims Adjuster, Claims Analyst, Claims Examiner, Claims Representative

How Leaders Describe a Typical Day at Work

Claim Center Vice President ,


In a typical day, there are numerous meetings and conference calls with various leaders in the company. There could be customer or agent/broker interaction as well. There may be mentoring and definitely interaction with engaged employees. In meetings, you would see active leadership and sharing of ideas with a focus on empathetic claim behaviors and employee development. A great day is one where the leaders all think cohesively and are interchangeable in running the organization.

VP-National Underwriting Officer ,


The days are usually not typical but they include analysis of construction risks including exposure and control overview. I also work with field underwriting officers and assist them in providing oversight to their book of business profitability and product integration.

Tasks & Responsibilities May Include

  • Examine claims forms and other records to determine insurance coverage.
  • Analyze information gathered by investigation and report findings and recommendations.
  • Pay and process claims within designated authority level.
  • Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
  • Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.

This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.