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Susan Burgess

Susan Burgess

Florida Department of Revenue

Career Roadmap

Susan's work combines: Government, Technology, and Accomplishing Goals

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Day In The Life

Revenue Program Manager (Retired)

I managed a number of programs, i.e., training, communication, etc.

Skills & Education

Here's the path I took:

  • High School

  • Bachelor's Degree

    Florida State University

  • Graduate Degree

    English Language and Literature, General

    Florida State University

Here's the path I recommend for someone who wants to be a Tax Examiners & Collectors, & Revenue Agents:

High School

Bachelor's Degree: Business Administration and Management, General

Graduate Degree: Accounting and Computer Science

Learn more about different paths to this career

Life & Career Milestones

My path in life has been direct

  • 1.

    I was a member of a religious order and trained as a teacher.

  • 2.

    I left after several years and questioned what I wanted to do next.

  • 3.

    I went to FSU and finished my degree in English/Psychology and returned to the classroom in Miami.

  • 4.

    Returned to Tallahassee for my husband to go to law school. There were no teaching jobs.

  • 5.

    Started a $2 an hour OPS job at the Department of Revenue that morphed into a 35 year career.

Defining Moments

How I responded to discouragement


    Messages from Family:

    You should spend more time with your extended family. You always act as though work won't "work" without you. Use your leave!!!

  • How I responded:

    I think balance is necessary. In retrospect, I wish I had focused a little more on the non-work aspect of my life. I missed some opportunities to be with friends and family that I won't regain.

Experiences and challenges that shaped me

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  • I came to the agency with a college degree. Since it wasn't in accounting, I didn't qualify for anything but clerical jobs. I appealed that I should minimally get credit for 2 years of college and it was upheld by DOA for all entry level employees.