Elisabeth Hancock
Team Lead - End User Support
Hobsons
Milestones
My road in life took a while to figure out.
Sophomore year in college, I joined the rowing team and learned what it meant to be part of a team.
My team made it to the NCAA national championship through hard work, discipline, and team work.
After graduation, an internship allowed me to work independently and as part of a team.
I found a job in the Customer Services department of a museum.
I was hired as a temp on the support team at Hobsons.
I was hired as a full-time member of the team.
Education
High School
Career
Team Lead - End User Support
I oversee the team that supports the End Users of the ApplyYourself system.
Career Roadmap
My work combines:
My work combines:
Technology
Education
Helping People
Day to Day
During our busy season I help the team answer questions that come in, manage the seasonal staff, and I am the main point of contact for escalation and sensitive issues. During the off season, I love reorganizing the training materials for the seasonal staff, reviewing the helpful articles for relevance, and prepping for the next busy season.
Advice for Getting Started
Here's the first step for college students
I think a lot of the skills that you learn in college (time management, organization, discipline, etc.) are what help you do your best in the job.
Recommended Education
My career is not related to what I studied. I'd recommend this path instead:
Bachelor
Hurdles
The Noise I Shed
From Society in General:
"You should study something more useful. You'll never find a job."
