Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Maintain files and control records to show correspondence activities.
Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
Level of Education Attained by Correspondence Clerks
Most common level of education among people in this career: High school diploma or equivalent (50%)
This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.