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Executive Secretaries and Executive Administrative Assi...
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Public Safety Telecommunicators
CAREER
Switchboard Operators, Including Answering Service
Overview
Salary Median (2020)
$36,750
Projected Job Growth (2019-2029)
-24% (decline)
Career
What Switchboard Operators, Including Answering Service Do
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Other Job Titles Switchboard Operators, Including Answering Service May Have
CBX Operator (Computerized Branch Exchange Operator), Central Communications Specialist, Communications Operator, Communications Specialist, Information Specialist, PBX Operator (Private Branch Exchange Operator), Switchboard Operator (SB Operator), Switchboard Receptionist (SB Receptionist), Telecommunications Clerk, Telecommunications Operator
Tasks & Responsibilities May Include
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
- Record messages, suggesting rewording for clarity or conciseness.
Education
Level of Education Attained by Switchboard Operators, Including Answering Service
Most common level of education among people in
this career: High school diploma or equivalent (89%)
High school diploma or equivalent
Post-secondary certificate
Post-baccalaureate certificate
This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.
