Insurance Claims and Policy Processing Clerks


Salary Median (2020)


Projected Job Growth (2019-2029)

-2.3% (decline)


What Insurance Claims and Policy Processing Clerks Do

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Other Job Titles Insurance Claims and Policy Processing Clerks May Have

Claims Processor, Claims Representative (Claims Rep), Claims Technician (Claims Tech), Underwriting Assistant

How Leaders Describe a Typical Day at Work

Insurance Appeals Representative/Blogger

I work at a government building and we have to protect medical information, so it'd be hard for a student to shadow me there! But if they shadowed me while I was blogging, they'd see me forming an idea, sketching an outline, taking the accompanying pictures, and then sitting down and writing my posts. Once an article is done, I'll make sure to go promote it on social media and in the groups I'm involved in. My blog is great because it gives me the freedom to write on anything that interests me.

National Auto Hub Blend Claim Representative

Receiving new claims that require a coverage review/investigation, contact with one or more parties and consistent follow-up. Effective time management is a huge part of success within a claim handling role.

Tasks & Responsibilities May Include

  • Prepare insurance claim forms or related documents, and review them for completeness.
  • Calculate amount of claim.
  • Post or attach information to claim file.
  • Transmit claims for payment or further investigation.
  • Contact insured or other involved persons to obtain missing information.

This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.