First-Line Supervisors of Retail Sales Workers


Salary Median (2020)


Projected Job Growth (2019-2029)

-5.5% (decline)

Most Common Level of Education

High school diploma or equivalent


What First-Line Supervisors of Retail Sales Workers Do

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Other Job Titles First-Line Supervisors of Retail Sales Workers May Have

Bakery Manager, Delicatessen Manager, Department Manager, Department Supervisor, Grocery Manager, Key Carrier, Meat Department Manager, Parts Sales Manager, Shift Manager, Store Manager

How Leaders Describe a Typical Day at Work

Store Manager ,


As a store manager, I play a lot of different roles. Sometimes I act as a therapist, sometimes I act as mom or dad, and sometimes I'll be that intense leader that my team needs. I help mitigate my associates' wants, needs, and personal development. On any given day, I'll deal with very upset or very happy customers. I also work with administrative things like profit loss statements.

China Project SME ,

Ford Motor Credit Company

Meetings, discussions, planning sessions, changes to existing plans, status update meetings.

Tasks & Responsibilities May Include

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Instruct staff on how to handle difficult and complicated sales.

This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.