
Jamie Schnur
Manager, Client Success
Hobsons
Hobsons
Manager, Client Success
I strive to make sure my team members and our clients are happy.
Day to day, I work to ensure our clients are receiving the best possible support from my team. I advise, mentor and coach my team members. I help them find solutions for our clients. Over half of my day is spent responding to email and the rest is filled with meetings, projects and phone calls. I enjoy working through challenges with clients as well as team members. I find it rewarding to solve a problem, help a teammate or improve a process...all things I get the opportunity to do often!
Here's the first step for high school students
Find a position where you can work with the public (retail, server, lifeguard etc.). It's great experience for a role in customer service. It will give you exposure to all different types of people so you can begin to master the techniques needed to assist each unique person. Everyone interprets and responds to things differently, it's key to understand this if you want to work in a client facing role. I have found my work experience to be just as valuable as what I learned in school.
"I grew up in a mid to low income neighborhood with a negative reputation. I felt embarrassed to tell people where I was raised and even worse that I went to public school there. As soon as I told them, I felt judged. I felt less worthy."