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India Robinson

India Robinson

Capital One

Richmond, VA USA

"Don't let anyone or anything stop you. You can do what you put your mind to."

Career Roadmap

India's work combines: Business, Writing, and Problem Solving

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Day In The Life

Principal Operations Production Coordinator

Mitigate regulatory risk by reviewing calls and cases to make sure we do not violate laws and our customer is cared for.

Skills & Education

Here's the path I took:

  • High School

    Patrick Henry High School

  • Bachelor's Degree

    Biology/Biological Sciences, General

    Virginia Commonwealth University

  • Bachelor's Degree

    Counseling Psychology

    Southern New Hampshire University

Here's the path I recommend for someone who wants to be a Principal Operations Production Coordinator:

Bachelor's Degree: Pre-Law Studies

Learn more about different paths to this career

Life & Career Milestones

My path in life took a while to figure out

  • 1.

    I started out in an production job, entry level, at my current employer and learned the culture.

  • 2.

    After multiple shift changes and dropping out of college, I decide to make my career at Capital One and applied to work a phone job. I had never answered calls a day in my life.

  • 3.

    The fraud department over several years went through name changes, off shoring, and changes in management. I decided to take a leap and skip a level and become a quality control specialist.

  • 4.

    During my first year as a quality control specialist my old friend layoff creeped up in conversations but through natural attrition and demotion I got to keep my job.

  • 5.

    While the department moved and changed I continued to do my work and become complacent then a friend of mine pushed me to go back to school. I graduated Southern New Hampshire Univ. with a B.A. in Psy

Defining Moments

How I responded to discouragement


    Messages from Family:

    You shouldn't go to school to be a doctor, it takes a long time.

  • How I responded:

    I used my own determination to get me to my end goal. I even took a hiatus of 17 years and went back for my degree when I finally knew what I really wanted. Don't let anyone or anything stop you. You can do what you put your mind to.

Experiences and challenges that shaped me

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  • Learning how to budget and understanding how money works. Research and ask questions before you make any purchase. Google puts all the information out there, you just have to look for it.