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The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to speak clearly so others can understand you.

The ability to identify and understand the speech of another person.

The ability to see details at close range (within a few feet of the observer).

The ability to read and understand information and ideas presented in writing.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to concentrate on a task over a period of time without being distracted.

The ability to communicate information and ideas in writing so others will understand.

Counter and Rental Clerks

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Conventional

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Enterprising

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Social

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Realistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Artistic

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Investigative

Job Zone Two: Some Preparation Needed

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Actively looking for ways to help people.

Talking to others to convey information effectively.

Understanding written sentences and paragraphs in work-related documents.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Being aware of others' reactions and understanding why they react as they do.

Adjusting actions in relation to others' actions.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Managing one's own time and the time of others.

Communicating effectively in writing as appropriate for the needs of the audience.

Counter and Rental Clerks and Parts Salespersons

Sales and Related Occupations

Retail Sales Workers

Compute charges for merchandise or services and receive payments.

Receive orders for services, such as rentals, repairs, dry cleaning, and storage.

Explain rental fees, policies, and procedures.

Provide information about rental items, such as availability, operation, or description.

Advise customers on use and care of merchandise.

Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.

Answer telephones to provide information and receive orders.

Inspect and adjust rental items to meet needs of customer.

Prepare rental forms, obtaining customer signature and other information, such as required licenses.

Rent items, arrange for provision of services to customers, and accept returns.

Database software

Oracle Database

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Microsoft Office software

Microsoft Word

Inventory management systems

Surveillance cameras

Barcode scanners

Credit card processing machines

Handtrucks

Wire strippers

35 millimeter cameras

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Analyzing information and evaluating results to choose the best solution and solve problems.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

How frequently does your job require face-to-face discussions with individuals and within teams?

Face-to-Face Discussions with Individuals and Within Teams

Every day

How often do you have telephone conversations in this job?

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

Constant contact with others

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

How important is it to work with or contribute to a work group or team in this job?

Work With or Contribute to a Work Group or Team

Extremely important

Important

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

Deal With External Customers or the Public in General

Fairly important

How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

Dealing With Unpleasant, Angry, or Discourteous People

Once a week or more but not every day

Once a month or more but not every week

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

Counter and Rental Clerks

Overview

Career

What Counter and Rental Clerks Do

Other Job Titles Counter and Rental Clerks May Have

Tasks & Responsibilities May Include

Counter and Rental Clerks

Overview

Career

What Counter and Rental Clerks Do

Other Job Titles Counter and Rental Clerks May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by Counter and Rental Clerks

Related Leaders