Sandra Figueroa
Quality Assurance
Teleperformance Rapidtext
Milestones
My road in life took a while to figure out.
I was accepted into yearbook staff in high school and was in it all four years.
I joined the Upward Bound summer program the summer after my sophomore year in high school. I got to experience college life by taking four colleges at CSU Sacramento for 6 weeks.
After graduating high school I started my college years at Mt. San Antonio College.
I was accepted in to CSUF in Spring of 1993, majoring in English and Minoring in Music (Voice).
I started working at Titan Shops in October 1994 and was there until August 1997.
I worked At JC Penney from August 1997 until May 1999.
I started working at Rapidtext, a transcription company in April 1999. I have been associated with the company on and off for almost 21 years.
Education
High School
Bassett High School
Bassett High School
Career
Quality Assurance
I provide professional transcription services to clients.
Career Roadmap
My work combines:
My work combines:
Writing
Journalism
Learning / Being Challenged
Day to Day
I work at home and my days begin at about 6am. I get up, take a shower, do my makeup, and get dressed for my day. I get recordings sent to me and it’s my job to enter the file information into the database, route the audios to the transcriptionists, who have a set turnaround time to transcribe the files and send the files back for me to proofread, or in my business we call it QA for Quality Assurance, and send the files back to the clients.
Advice for Getting Started
Here's the first step for everyone
Not being scared to try things you wouldn't expect to relate to your major. Also, there may be job fields that do not exist now that may exist later on, so be open to whatever comes your way.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Hurdles
The Noise I Shed
From Myself:
"I never really heard any words of discouragement. If anything, I got frustrated at times because I wasn’t getting my goal accomplished as quickly as I hoped."
Challenges I Overcame
Mental Health Issues
Q&A
Who did you consider your role model?
Asked by Denise at CSUFShe considered her mom her role model because she did whatever she had to do in order to provide for their family.
What was your first job that correlated with your major?
Asked by Denise at CSUFHer first job was a proofreading job.
What made you declare English as your major?
Asked by Denise at CSUFShe declared English as her major because she originally wanted to become a teacher.
How was your childhood?
Asked by Denise at CSUFHer parents divorced when she was 8 so although she did still get to see her dad she mainly was with her mom.
What advice would you pass on to people?
Asked by Denise at CSUFEven if you get fired, don't ever burn your bridges. You always want to leave on good terms just incase they want to rehire you or be a potential reference for future jobs.
Interviewed By
Denise
at CSUF
