Conduct research, investigate workflows to provide recommendations, ensure regulations and standards are in compliance.
A cup of coffee -->creating and sharing a telephony report that advises line of business' telephone call activities / trends for claim adjusters --> supplying auto line of business with report that advises them of claims closing ratios -->Completing research and Financial Self Assessment (FSA) analysis for our field office (basically auditing claim files to ensure compliance is being met), consulting with business leaders to review FSA successes, opportunities, andreports for optimizing workflows.
Here's the first step for everyone
An internship program such as Travelers EDGE (Empowering Dreams for Graduation and Employment)
"Are you sure this is cut out for you? You may not be able to finish and get stuck in a office filing papers."