Sandra Walker
Operations Analyst
Travelers
Milestones
My road in life has taken me all over.
Fast food restaurant employee
Pursuing an undergraduate degree at Central Connecticut State University while working at fast food restaurant
Working in a Travelers internship while pursuing an undergraduate degree as a full-time student and still working at fast food restaurant
Graduated with a bachelor's degree and accepted a Claim Adjuster job at Travelers
While a working as a full-time Claim Adjuster, started to pursue MBA / Business Analytics
Part-time MBA student, received job promotion to General Liability Notice of Loss Coordinator
Full-time Travelers employee, graduated with MBA
Received promotion to Operations Analyst at Travelers
Education
High School
Mount Avernia high
Mount Avernia high
Bachelor
Human Resources Management/Personnel Administration, General
Central Connecticut State University
Human Resources Management/Personnel Administration, General
Central Connecticut State University
Career
Operations Analyst
Conduct research, investigate workflows to provide recommendations, ensure regulations and standards are in compliance.
Career Roadmap
My work combines:
My work combines:
Business
Technology
Learning / Being Challenged
Day to Day
A cup of coffee -->creating and sharing a telephony report that advises line of business' telephone call activities / trends for claim adjusters --> supplying auto line of business with report that advises them of claims closing ratios -->Completing research and Financial Self Assessment (FSA) analysis for our field office (basically auditing claim files to ensure compliance is being met), consulting with business leaders to review FSA successes, opportunities, andreports for optimizing workflows.
Advice for Getting Started
Here's the first step for everyone
An internship program such as Travelers EDGE (Empowering Dreams for Graduation and Employment)
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Hurdles
The Noise I Shed
From Family:
"Are you sure this is cut out for you? You may not be able to finish and get stuck in a office filing papers."
Challenges I Overcame
Financial
