skip to main content
Heather Crognale

Heather Crognale

Capital One

Career Roadmap

Heather's work combines: Numbers, Business, and Working with Others

See more careers and stories that connect to your interests.

Take Roadmap Quiz

Day In The Life

Senior Case Management Specialist

I fix credit card account problems that phone agents can't.

Skills & Education

Here's the path I took:

  • High School

    Port Moody Senior

  • Bachelor's Degree

    Journalism

    Utah State University

  • Graduate Degree

    Professional, Technical, Business, and Scientific Writing

    Utah State University

Here's the path I recommend for someone who wants to be a Credit Analysts:

High School

Bachelor's Degree: Business Administration and Management, General

Learn more about different paths to this career

Life & Career Milestones

My path in life took a while to figure out

  • 1.

    Looked for a job in a moment of need.

  • 2.

    Then I put my heart and soul into it.

  • 3.

    Then I felt like I'd done all I could do.

  • 4.

    Then I started talking to people about other opportunities.

  • 5.

    Then I looked for job listings that sounded like fun and fit my skills.

  • 6.

    Then I sat with someone in that group to find out what life was really like.

  • 7.

    Then I applied for the job.

  • 8.

    Then I aced the interview!

Defining Moments

How I responded to discouragement

  • THE NOISE

    Messages from Family:

    You should quit, you don't really need to work." "You should go back to school.

  • How I responded:

    Recognize that you are in charge of your path. You don't have to take anyone's advice or follow their direction. Do what makes you happy, or what gets you to what makes you happy.

Experiences and challenges that shaped me

Click to expand

  • My family struggled to put food on the table, then my brother and I went to college at the same time and my parents couldn't help. We started with federal grants and loans, and then worked every part-time job we could find that worked around classes.