Ashley Wilkins
Senior Frontline Specialists
Capital One
Milestones
My road in life took a while to figure out.
First I considered college.
I started to seek full time employment in between my classes.
After being made an offer at Capital One, I accepted and did not complete my Bachelor's degree.
After starting my journey with Capital One, I then enrolled back in to school to finish my study.
Currently, I am still working on finishing up my Psychology Degree.
I am still working full time as well.
Keep following my journey
Education
High School
Henrico High School
Henrico High School
Career
Senior Frontline Specialists
I assist agents that have questions with the card members we service.
Career Roadmap
My work combines:
My work combines:
Numbers
Technology
Helping People
Day to Day
Throughout the workday I am logged into a Chat Portal; if we get a chat, there is an agent that needs assistance with their call. We assist proactively based upon the reason for them requesting assistance. Many times, there are hardly any chats that come through in need of assistance. We use this chat all day, and log out when our work shift ends.
Advice for Getting Started
Here's the first step for college students
Consider setting short and long term goals for your career. Be sure you have a passion for what it is you are looking to do.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Hurdles
The Noise I Shed
From Peers:
"That I see you as a model with your build and shape, you should definitely pursue a career there you will be the BOMB.COM."
Challenges I Overcame
Financial
