Shawn Smotherman
Treasury Management Support Specialist
Capital One
Milestones
My road in life took a while to figure out.
First I worked my way quickly from teller to operations manager for a branch.
Then, I looked to get out of the branch and start working in a back office business banking area.
I spent a few years learning everything I could about servicing the biggest clients.
Then I narrowed my focus and spent more time working with the technology of bank products.
And now I spend my time advising other bankers and teaching them how it all works!
Keep following my journey
Education
High School
Skyview High School
Skyview High School
Career
Treasury Management Support Specialist
I help clients and coworkers navigate the world of Treasury Management in commercial banking.
Career Roadmap
My work combines:
My work combines:
Business
Technology
Helping People
Day to Day
When my day is going well it probably means I've been able to come to the rescue at least a few times for people that really needed help. They may be panicking over a large payment that they are trying to send overseas, confused by transactions they don't understand on their accounts, or overwhelmed by technology trying to navigate a variety of online systems and platforms. I'm at my best when I have the answers to questions that people were just about to give up on.
Advice for Getting Started
Here's the first step for professionals
Identify the skills and tools you are already using in your current position that are a good match for what's needed in this role. You most likely won't have Treasury Management experience, but you may have experience providing high end, high visibility client support or you may have a reputation for being the person who really gets to know a system inside and out and becomes the local expert in it.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Hurdles
The Noise I Shed
From Myself:
"Nothing in banking fits your personality- it's all so dry and boring and all about following the rules."
Challenges I Overcame
Physical Issues
