Shawn Smotherman

Shawn Smotherman

Treasury Management Support Specialist


Capital One

Milestones

Milestones

My road in life took a while to figure out.
First I worked my way quickly from teller to operations manager for a branch.
Then, I looked to get out of the branch and start working in a back office business banking area.
I spent a few years learning everything I could about servicing the biggest clients.
Then I narrowed my focus and spent more time working with the technology of bank products.
And now I spend my time advising other bankers and teaching them how it all works!
Keep following my journey
Education

Education

highschool
High School
Skyview High School
undergrad
Bachelor
Psychology, General
Metropolitan State College of Denver
Career

Career

Treasury Management Support Specialist

I help clients and coworkers navigate the world of Treasury Management in commercial banking.

Career Roadmap

Roadmap
My work combines:
My work combines:
Business
Business
Technology
Technology
Helping People
Helping People

Day to Day

When my day is going well it probably means I've been able to come to the rescue at least a few times for people that really needed help. They may be panicking over a large payment that they are trying to send overseas, confused by transactions they don't understand on their accounts, or overwhelmed by technology trying to navigate a variety of online systems and platforms. I'm at my best when I have the answers to questions that people were just about to give up on.

Skills & Qualities Beyond School

My position involves a wide range of skills, everything from communication and customer service skills to a strong familiarity with administering web based banking platforms and expertise with business banking products & services. I need to have a working knowledge of the jobs done by the people I'm helping; knowing what it's like to work in a branch, being familiar with Treasury Management sales, and most importantly having an understanding of what customers need to be able to do every day.

Advice for Getting Started

Here's the first step for professionals

Identify the skills and tools you are already using in your current position that are a good match for what's needed in this role. You most likely won't have Treasury Management experience, but you may have experience providing high end, high visibility client support or you may have a reputation for being the person who really gets to know a system inside and out and becomes the local expert in it.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

undergrad
Bachelor
Psychology, General
Hurdles

Hurdles

The Noise I Shed

From Myself:

"Nothing in banking fits your personality- it's all so dry and boring and all about following the rules."

Eventually you find that people really appreciate the things that make you unique, and you are surrounded by people who might value the same things you think are you weaknesses or shortcomings. My personality will never fit the stereotype for business banking, but that makes me a breath of fresh air almost everywhere I go.

Challenges I Overcame

Physical Issues
Physical Issues

I'm a type 1 diabetic, and that means even though I look like everyone else there are some days when everything is wrong on the inside. When I was younger I tried to hide the days when my muscles ached, or my eyes were blurry, but we ALL have issues.