Bahadir Koseli
Manager - Customer Service
AT&T
Milestones
My road in life took a while to figure out.
My first moment I don't remember: My mom and dad coming to the U.S. for better opportunities.
My father's passing.
Managing a restaurant.
Starting my own IT Business at 16.
Joining Apple Inc.
Joining the Leadership Development Program with AT&T.
Keep following my journey
Education
High School
Richland Collegiate High School
Richland Collegiate High School
Career
Manager - Customer Service
Manager - Universal Agent - Global Customer Service - Business Customers
Career Roadmap
My work combines:
My work combines:
Business
Travel
Learning / Being Challenged
Day to Day
The day begins with emails. After emails, I am immersed with agents throughout the day. I am honored to support a team that provides the best customer service to our business customers (BVOIP, LNS, MIS, GAMMA, etc.) all over the world. Throughout the day, there will be meetings with customers, coaching and advising agents (who are mostly college student interns), and team meetings.
Advice for Getting Started
Here's the first step for high school students
Realize that anything is possible when you set your mind to it. It may sound cliche, however, it couldn't be more true, especially with the changes in economy and environment. The business world is thirsty for youth and new ideas.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Hurdles
The Noise I Shed
From Myself:
"I came from a family with little schooling. My parents have a 5th grade education and grew up in a little village in Turkey, working on a farm. They barely spoke English when coming to the U.S. and had $200 in their pockets."
Challenges I Overcame
Financial
First-Generation Immigrant
First-Generation College Student
