Andrea G.
Sr. Loan Ops Coordinator
Capital One
Milestones
My road in life took a while to figure out.
Getting married instead of going to a 4 year college right after high school.
Attending a 2 year Secretarial School gaining my 1st skillsets to obtain a job.
2nd marriage and becoming pregnant while in college which caused me to withdraw.
Promotion to Supervisor over a Secretarial pool and while attending college with my 3 & 5 yr. olds.
Enduring 3 lay-offs, and 2nd divorce. These moments caused me to change my mindset about employment.
Becoming homeless while working a very low paying job.
Working through employment / temporary agencies for years which enabled me to select my current job.
Going back to school, learning a new skillset. Am now a Business Process Manager. 10/2014
Education
High School
Roosevelt
Roosevelt
Career
Sr. Loan Ops Coordinator
Perform as a liaison between customers and 3rd party insurance agencies.
Career Roadmap
My work combines:
My work combines:
Business
Education
Accomplishing Goals
Day to Day
I would begin with email responses. In responding it may involve processing claim intakes or coverage inquiries or billing for insurance premium billing or insurance cancellation. I would then respond to all voice messages, making outbound calls as necessary. I would update raw data; update metrics; and review control charts for the insurance process. I would pull reports to review for any automatic cancellations and determine the reasons for any cancellations.
Advice for Getting Started
Here's the first step for high school students
Determine if you have a passion for people and the patience to understand the world of insurance. Be honest with yourself and determine if would you come into work everyday and put the customers first, doing everything you can to provide them excellent service, even if all your work and successes went unnoticed and unrewarded (outside of your salary). Determine if you enjoy the attention of others (spotlight always on you) or do you enjoy shining the spotlight on your customers?
Recommended Education
My career is not related to what I studied. I'd recommend this path instead:
Bachelor
Graduate
Hurdles
The Noise I Shed
From Society in General:
"Because of gender and race you'll never reach this type of status. You'll never be an executive."
Challenges I Overcame
Financial
