Sharhon Ferguson
Teller Manager
Capital One
Milestones
My road in life took a while to figure out.
Graduated high school.
Resigned due to the birth of my first child.
Worked at a hospital and after 4 years was laid off.
Entered back into the work force system to provide a better life for my family.
Entered into the retail sales district as a Customer Service Representative.
Found my passion in Customer Service and re-entered the workplace.
Education
High School
William Howard Taft High School
William Howard Taft High School
Career
Teller Manager
Supervise teller staff with operations and work to increase customer satisfaction.
Career Roadmap
My work combines:
My work combines:
Business
Numbers
Upholding a Cause and Belief
Day to Day
Customer satisfaction is very important, displaying a positive attitude will put a smile on anyone's face. Supervising the teller staff to ensure that they are following policy and procedures, and servicing clients with the Capital One Values standards.
Advice for Getting Started
Here's the first step for high school students
Pair up with your guidance counseler to ensure that you are on the right path to your career. Volunteer your services to help others in your community.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Hurdles
The Noise I Shed
From Myself:
"If you have a family then you must go out and provide for them."
Challenges I Overcame
Inner city
