Robert Bento
Branch Manager
Capital One
Milestones
My road in life took a while to figure out.
Started working as a sales associate in traditional retail.
Changed from retail to banking as a part time Teller while interning at a record label.
Change in majors from Music Business to traditional Business.
Became a Relationship Banker / Multi Branch Banker to learn all skills necessary to manage a team.
Became Branch Manager at Capital One.
Keep following my journey
Education
High School
Career
Branch Manager
Manage my team to excel in sales & operations while delivering exceptional customer service.
Career Roadmap
My work combines:
My work combines:
Business
Numbers
Communicating / Sharing Stories
Day to Day
A great day is a day when the team is energetic, active, and ready to go. It starts out with a positive morning meeting going over success stories from the prior day / week, and empowers the team to focus on areas we may have missed from the day before. The day then progresses to meeting with my Bankers throughout the day, and coaching them up to ensure each customer interaction is exceptional. It includes putting the right sales behaviors in place daily, and giving positive reinforcement throughout.
Advice for Getting Started
Here's the first step for college students
For someone in college looking to get into banking and become a Branch Manager, I'd suggest starting as a Teller-get your feet wet! When I was a student in high school, I was a sales associate in retail. After starting college, I started as a part time Teller, and learned to love banking. I loved the customer interaction, and the many opportunities that banking entails is amazing. From retail bank, to credit cards, small business, loans, and so much more-the options are endless.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Hurdles
The Noise I Shed
From Family:
"You're wasting my time and money doing what you're doing. You're not getting anywhere any time soon."
Challenges I Overcame
Financial
First-Generation College Student
