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First-Line Supervisors of Security Workers
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CAREER
Public Safety Telecommunicators
Overview
Salary Median (2023)
$48,890
Projected Job Growth (2023-2033)
+3.6% (slower than the average)
Career
What Public Safety Telecommunicators Do
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
Other Job Titles Public Safety Telecommunicators May Have
911 Dispatcher, Communications Officer, Communications Operator, Communications Specialist, Emergency Communications Dispatcher, Emergency Communications Operator (ECO), Police Dispatcher, Public Safety Dispatcher, Telecommunicator
Tasks & Responsibilities May Include
- Provide emergency medical instructions to callers.
- Question callers to determine their locations and the nature of their problems to determine type of response needed.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Education
Level of Education Attained by Public Safety Telecommunicators
Most common level of education among people in
this career: High school diploma or equivalent (63%)
High school diploma or equivalent
Post-secondary certificate
This page includes information from theO*NET 29.2 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.
