Daily work is quite variable. I normally answer sick calls and replace employees in the morning. I then check employees in and ensure the tour operation is running smoothly throughout the day. After that, I work on ongoing assignments like planning and scheduling school and ADA tours. I also monitor and evaluate tour guide's tours. I mentor the guide staff and assist them with any problems. I analyze the tour program and address any issues in meetings. Lastly, I give tours to VIP guests.