Jeremiah Shepard
GM of Technical support
Dove Print Solutions
Blythewood, SC USA
Milestones
My road in life has been direct.
Started by joining the US Army and served for over 20 years.
Time to retire from the service! Now what am I going to do when I grow up?
Sought out Onward2 Opportunity (O2O) for Industry training certification
Utilized all resources inconjuction with SFL-TAP, O2O, ACS, Hire Heroes USA, RecruitMilitary.com, and many more assets to help steer me along my way.
Started O2O to obtain my Industry Certifications and learned my study habits to make myself better for furthering my education.
Offered my current position of GM while still in the Service and accepted it.
Completed O2O 12 week in class portion taking as many coursework materials that aligned with my new career. Made me more confident that I can be relevant to the labor force after the Service.
Keep following my journey
Education
High School
Certification/License
Human Resources Management/Personnel Administration, General
Syracuse University in partner with O2O
Human Resources Management/Personnel Administration, General
Syracuse University in partner with O2O
Certification/License
Project Management Professional
Syracuse University in partner with O2O
Project Management Professional
Syracuse University in partner with O2O
Certification/License
Comp TA ++
Syracuse University in partner with O2O
Comp TA ++
Syracuse University in partner with O2O
Certification/License
Call Center Excellence
Syracuse University in partner with O2O
Call Center Excellence
Syracuse University in partner with O2O
Certification/License
Customer Service Proffesional
Syracuse University in partner with O2O
Customer Service Proffesional
Syracuse University in partner with O2O
Career
GM of Technical support
Manage technicians, service calls, and budgeting.
Career Roadmap
My work combines:
My work combines:
Technology
Business
Problem Solving
Advice for Getting Started
Here's the first step for everyone
Observe and learn from all those that were there before you. Get to know them and what they do to make your job as easy for you and them. Embrace the change, have Fun as you learn and grow with the company. Be positive everyday, and seek out new ideas and validate how they will make your company, position, or coworkers life better.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Certification/License
Project Management Professional
Project Management Professional
Certification/License
Comp TA ++
Comp TA ++
Certification/License
Call Center Excellence
Call Center Excellence
Certification/License
Customer Service Proffesional
Customer Service Proffesional
Hurdles
The Noise I Shed
From Society in General:
"You need a degree to get a good paying job, must have a degree to get anywhere in life. "
