Receptionists and Information Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Conventional

First Interest High-Point

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Enterprising

Second Interest High-Point

Third Interest High-Point

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Social

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Realistic

Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Investigative

Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Artistic

Job Zone Two: Some Preparation Needed

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Schedule appointments and maintain and update appointment calendars.

Hear and resolve complaints from customers or the public.

Receive payment and record receipts for services.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Analyze data to determine answers to questions from customers or members of the public.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Calculate and quote rates for tours, stocks, insurance policies, or other products or services.

Process and prepare memos, correspondence, travel vouchers, or other documents.

Keep a current record of staff members' whereabouts and availability.

Take orders for merchandise or materials and send them to the proper departments to be filled.

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Schedule space or equipment for special programs and prepare lists of participants.

Enroll individuals to participate in programs and notify them of their acceptance.

Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.

Credit card processing machines

Data input scanners

Desktop computers

Dictation equipment

Electric typewriters

Filing Cabinets

Handheld calculators

Laser facsimile machines

Multi-line switchboards

Multi-line telephone systems

Personal computers

Photocopying equipment

Postage machines

Public address PA systems

Scanners

Switchboards

Alpha Software Alpha Five

Appointment scheduling software

Automated information system software

Billing software

Bookkeeping software

Claim processing system software

Corel WordPerfect

Customer relationship management CRM software

Data entry software

Database software

Desktop publishing software

Electronic calendar management software

Electronic health record EHR software

Email software

FileMaker Pro

Filing system software

GE Healthcare Centricity EMR

IBM Check Processing Control System CPSC

IBM Notes

Intuit QuickBooks

Kodak Dental Systems Kodak SOFTDENT Practice management software PMS

McKesson Lytec

Medical condition coding software

Medical procedure coding software

Microsoft Excel

Microsoft Office

Microsoft Office SharePoint Server MOSS

Microsoft Outlook

Microsoft PowerPoint

Microsoft Publisher

Microsoft Word

St. Paul Travelers e-CARMA

Web browser software

I was able to get scholarships for both undergraduate and graduate school to help me better afford tuition. I also worked part-time jobs throughout high school, college, and graduate school.

I joined the LGBT organization at my school and used meetup groups to find social events and  get to know people who shared some of my experiences. 

Digital services advocate 

What will you do with an English degree? You shouldn't study literature if you don't want to be a teacher. These skills won't help you find a job. 

Amanda Mills

Digital services advocate

Education

Career

Career Roadmap

My work combines:

My work combines:

Non-Profit Organizations

Writing

Helping People

Recommended Education

Hurdles

The Noise I Shed

From Society in General:

Challenges I Overcame

Financial

LGBT

Amanda Mills

Digital services advocate

Education

Career

Career Roadmap

My work combines:

My work combines:

Non-Profit Organizations

Writing

Helping People

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

Hurdles

The Noise I Shed

From Society in General:

Challenges I Overcame

Related Leaders