Kyrie Jones
Learning Associate
Capital One
Milestones
My road in life took a while to figure out.
First, I focused on getting my education to create a foundation for my future career.
Then I began to pursue other opportunities beyond the retail work I was doing during college.
I was hired in at Capital One with a job interacting directly with our customers on the phones.
Then I learned how to be successful in a support role doing case work for various groups.
Once I learned core aspects of my business, I was able to learn how I could best support my peers.
Then I expressed interest to expand to a training role and was granted the opportunity.
Education
High School
Matoaca High School
Matoaca High School
Career
Learning Associate
I support my team to facilitate and organize training needs across our organization.
Career Roadmap
My work combines:
My work combines:
Business
Education
Learning / Being Challenged
Day to Day
For me, a great day at work is when I am able to make an impact on those around me. Days when I am able to facilitate training sessions and help others learn new things are days when I am most satisfied. These are the pinnacle days of my career, but leading up to that point, I have to collaborate with others and create training materials that will be used during these interactions so there is also some behind-the-scenes brainstorming, creativity and networking that happens on a regular basis.
Advice for Getting Started
Here's the first step for college students
Building a foundation with a strong understanding of people and how to successfully interact with a large variety of personalities and needs is very important. It is not all about business or technical knowledge, but the work I do is very centered on strong people skills.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Hurdles
The Noise I Shed
From Friends:
"Working in a 9-5 office job would be a waste of time after I spent 6 years pursuing a college degree in Psychology."
Challenges I Overcame
Financial
