Katherine Arnassan

Katherine Arnassan

Manager


Capital One

Milestones

Milestones

My road in life took a while to figure out.
Started at a bank, realized being a teller wasn't for me.
Worked for a private human services company.
Realized I adored management but the political warfare coupled with youth was too much for me.
Applied to be a coordinator at Capital One in their call center.
Needed to figure out if I loved policies or people...turned out to be people.
Found the love of my professional life, operations management.
Education

Education

highschool
High School
undergrad
Bachelor
Psychology, General
Virginia Commonwealth University
Career

Career

Manager

I empower and innovate ideas and people to serve our customers.

Career Roadmap

Roadmap
My work combines:
My work combines:
Business
Business
Education
Education
Upholding a Cause and Belief
Upholding a Cause and Belief

Day to Day

In the best of my days at Capital One - my agents are my top priorities. Working with so many people, I have 20 employees that I am directly responsible for and it truly feels like a work family. So just like any family, I want to make sure that they are taken care of while making sure that every business decision I make guarantees the best balance for what Capital One needs and the individual person needs. It's the best feeling when that formula is perfect and everyone is happy.

Skills & Qualities Beyond School

Life experience. In my role I come across people of many different backgrounds, needs and walks of life. Each life is so beautiful but you really need to be able to at least recognize where each person is in their stages. You need to learn patience, even when you have NONE to give. You still give more. You need to be well versed in integrity. Without it, people will see you as a fake and you'll never be able to lead, only manage. There is a huge difference in those two roles.

Advice for Getting Started

Here's the first step for college students

Deal with the issue you have right now... needing a job! Apply where there is growth in a company. Do not be entitled but always be confident. I started at Capital One on the phones, in a call center. They didn't care about my degree. They cared about what I brought to the table. I couldn't show them that with my eyes on a "position". I had to look around and put my hands in the mud a little.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

undergrad
Bachelor
Psychology, General
Hurdles

Hurdles

The Noise I Shed

From Family:

"You are the artistic one of the family, business isn't for you. You are the dreamer - not the woman that wears a suit."

When I started with Capital One, it was one of the most amazing things that ever happened to me. I truly love my company. It's a big company, full of amazing people and talent so it's very hard to be seen, especially in a call center. My "Noise" was always in the comparisons at Capital One. Are you as good as the next person beside you? I wanted to congratulate other people in victory, not be upset or envious. So I did that. I built people up around me and eventually that's what I was known for.

Challenges I Overcame

Physical Issues
Physical Issues

I am overweight. I am tall. I am a girl. My hair isn't perfect. I have big feet. All of these things to be are what in my physical appearance have been a confidence challenge for me. I learned I needed to be bold and look past those things.