Angelica Morales
Process Coordinator
Capital One
Milestones
My road in life took a while to figure out.
Passion for Customer Service and doing the right thing.
Passion for protecting our customers.
Obtaining a job in a call center.
Obtained Bachelors degree in IT... should have obtained a different one.
Obtaining a job in a call center for credit cards.
Applied for a position in Quality Assurance.
Applied for a position in the Business Risk Office.
Became team supervisor and started coordinating processes.
Education
GED
Bachelor
Organizational Psychology
Old Dominion University
Organizational Psychology
Old Dominion University
Career
Process Coordinator
I make sure that we complete our production, and that the processes I overview are efficient.
Career Roadmap
My work combines:
My work combines:
Business
Law
Problem Solving
Day to Day
A great day would be a day where the production goals from the previous day were met, my team is in a good mood and have a desire to work hard, and all meetings have a positive outcome.
Advice for Getting Started
Here's the first step for high school students
The first step would be to obtain a job with a credit card company, maybe as a customer service representative, to obtain the credit card general knowledge while attending college.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Bachelor
Organizational Psychology
Organizational Psychology
Hurdles
The Noise I Shed
From Friends:
"You should be an English-Spanish translator. You will not get anything from working on a call center."
Challenges I Overcame
First-Generation Immigrant
